Over the past few weeks I’ve had conversations with a variety of people about the marketing/sales funnel, which I wrote about recently1. Even though many would consider a clear understanding of where your customers are coming from—and how to scale those channels—an essential part of business (which it is), many companies simply haven’t defined their marketing/sales funnel.
A sales funnel, when combined with marketing techniques such as a streamlined marketing CRM, can be an important way of ensuring your brand delivers exactly what it is that your customers are looking for.
For those who have an intimate understanding of their funnel, the temptation is to be critical of businesses who don’t. When you step back, though, the context for most companies without a funnel is understandable and, in some cases, even justifiable.
1. You can read my first post, called The Amazing Marketing/Sales Funnel, here.